Do I need to pay?
Live Streaming is free of charge. However you must have a funded Sports account or have placed a bet within the last 24 hours in order to view bet365 streams.
Do I need to pay? (Horse Racing)
On the day of the race, you must place a bet of at least £0.50 win, or £0.25 each-way (or currency equivalent) on your selection(s), this applies to single and multiple bet types.
Do I need to pay? (Greyhounds)
bet365 provides Greyhound streaming via three different operators.
Live Streaming provided by RPGTV is free of charge to bet365 account holders. In order to view RPGTV streams you must ensure that you have a funded Sports account or have placed a bet within the last 24 hours. If a race is being covered by RPGTV their logo will appear at the top of the race card, next to the Live Stream button.
BAGS Live Streaming is available on desktop, mobile and tablet to bet365 account holders. To watch a stream you must first place a bet on a BAGS race of at least £0.50 win, or £0.25 Each-Way (or currency equivalent) and this bet must be placed on the day of the race. If a race is being covered by BAGS their logo will appear at the top of the race card, next to the Live Stream button.
In order to watch bet365’s other Greyhound streams you must have placed a qualifying bet of £1 or more on the race you wish to view, you will then be able to launch the Live Streaming player via the link at the top of the race card. Your qualifying bet also unlocks the service for the rest of the evening so you can watch races from any of the meetings displayed in the player.
Do I need a bet365 account?
Yes, you will need to be logged into your bet365 account to view the live pictures.
How can i see the latest betting while I watch a Live Streamed event?
Login, select IN-PLAY on the top banner and choose the event you wish to view. The pictures will display above all our latest In-Play markets.
Why can't I watch some events held in my own country?
We are not permitted to stream certain events to the host country. We use your IP address to present the events available to you.
Can I watch Horse Racing replays in my country?
You can watch unlimited race replays from all UK and Irish racecourses, at no extra cost. Please note that At The Races content is not available to customers in the USA, Australia, New Zealand, Japan, Hong Kong, France, South Africa, Sri Lanka or the Caribbean, while Racing UK content is not available to customers in the USA, Australia, New Zealand, Hong Kong, France or Singapore.
Can I watch Live Horse Racing in my country?
You can watch bet365 Live Horse Racing from around the world. Please note that At The Races streaming is not available to customers in the USA, Australia, New Zealand, Japan, Hong Kong, France, South Africa, Sri Lanka or the Caribbean, while Racing UK streaming is not available to customers in the USA, Australia, New Zealand, Hong Kong, France or Singapore. South African Racing streaming is not available to customers in in USA, Australia, Hong Kong, South Africa or Singapore.
When can I start watching the live video stream?
Each event will begin streaming 2 minutes prior to the scheduled start time. As soon as you click on the live event name the media file will begin to stream. There may be a slight delay depending on your connection speed.
When can I start watching the live Horse Racing video stream?
The broadcast will begin approximately 5 seconds before the race is scheduled to start and will last for about 8-10 minutes.
When can I start watching the live Greyhound video stream?
Each race will begin streaming 2 minutes prior to the scheduled start time. As soon as you click on the live race the media file will begin to stream. There may be a slight delay depending on your connection speed.
Why can't I view the race from another PC?
Digital Rights Management (DRM) is used to view a race which means that a video streaming feed is licensed to a PC. Therefore, it will only work on a PC that a bet was placed. If you e-mail/text the link to another machine, it will simply not work.
What am I allowed to do with the programmes that I stream?
You are only permitted to access bet365 Live Streaming for your own personal use. Video streamed from bet365 must not be copied or reproduced without the express permission of the company.
What can I do if the site is slow or if the connection is regularly lost?
Try to access other internet sites and determine whether the problems are confined to bet365 Live Streaming. If you are unable to use any other internet services please contact your Internet Service Provider. If bet365 Live Streaming is the only affected site please Contact Us.
What are the system requirements?
Microsoft:
Windows XP
Internet Explorer 10 and the latest versions of Firefox, Chrome, and Opera
Apple:
Mac OS X 10.6 Snow Leopard
Latest versions of Safari, Firefox, Chrome, and Opera
Broadband Speed: A connection speed of 512kbp/s or higher.
For further information please visit Technical Issues.
I have all of the above but still can't watch the video, why not?
If you have a Firewall (security hardware/software) or any other related security software running on your PC it may affect your access to the site. You should consult the manufacturer's manual or contact them directly regarding the package/hardware configuration.
I have broadband, but am having problems streaming the videos.
If you have an internet connection of greater than 512k, but experience a lot of buffering when viewing the stream, the problem is most likely caused by network congestion over your ISP connection. You can test out the current download bandwidth available to you using one of the following links: http://www.bandwidthplace.com/
The results of these tests need to be around 600kbp/s to successfully view the stream. Please take into account fluctuations in local bandwidth and contact your Broadband provider directly if there are issues.
Video will play but audio won't
Make sure that your computer has a sound card to play the audio and your audio levels are turned up. To make sure that you have the necessary software that is currently supported, reinstall Flash.
Audio plays but video won't
This issue may occur if there is not enough bandwidth to play both audio and video. You may receive sound even though the video is not present because audio requires less available bandwidth.
My Flash video stream has stopped/gone to black
Very occasionally there may be flash streaming issues. If this occurs you may need to refresh your browser. You can do this by clicking the refresh button in your browser or pressing the F5 key on your keyboard.
How do I enable Javascript in my browser?
To enable JavaScript, follow the instructions below for your browser:
Internet Explorer 6 or higher:
1. Click ‘Tools’, then click ‘Internet Options’
2. Click the ‘Security’ tab
3. Click the ‘Custom Level’ button
4. Scroll to the ‘Scripting’ section
5. Check ‘Enable’ under ‘Active scripting’, ‘Allow paste operations via script’, and ‘Scripting of Java applets’
6. Click the ‘OK’ button
Firefox:
1. Click ‘Tools’ and then ‘Options’
2. Click ‘Content’
3. Check the box marked ‘Enable Javascript’
Can I watch Live Racing on my mobile phone?
If you have an iPhone or Android device, you can watch all races shown live on At The Races and Racing UK. Simply place a qualifying bet of at least £0.50 win or £0.25 each-way (or currency equivalent) on the race then click the Video icon from either the bet slip or the racecard. In order to receive the best picture quality you will require a good 3G or WiFi connection.
Can I watch Live Racing on my iPad?
If you have an iPad, you can watch all races shown live on At The Races and Racing UK. Simply place a qualifying bet of at least £0.50 win or £0.25 each-way (or currency equivalent) on the race then click either the At The Races or Racing UK icon from the racecard or select the race from the event menu in the In-Play section. In order to receive the best picture quality you will require a good 3G or WiFi connection.